Shipping Policy

Shipping Policy

Effective Date: [5/1/2025]
Website: aplusgundam.com

Thank you for shopping with A Plus Gundam. This Shipping Policy outlines how and when your orders are processed and delivered.

1. Shipping Coverage

We currently ship to:

  • All 50 U.S. states

🚫 Please Note: We do not ship to PO Boxes. A valid street address is required for delivery.

2. Carriers & Shipping Methods

We use the following carriers for delivery:

  • USPS

  • UPS

  • FedEx

Shipping options available:

  • Standard Shipping

3. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Flat rate

  • Order weight

  • Shipping destination

We occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. Order Processing Time

Most in-stock orders are processed within 1 business days.
Delivery typically takes an additional 1–7 business days after shipment.

🔁 If your order includes both in-stock and pre-order items, we recommend placing separate orders. Otherwise, shipping will be delayed until all pre-order items are available.

Please note:

  • Orders are not shipped on weekends or holidays.

  • High order volumes may cause minor delays, but we strive to ship all orders as promptly as possible.

5. Delivery Estimates

Under normal conditions, our stated delivery timeframes are accurate 99% of the time. However, delays may occasionally occur due to:

  • Specific addresses with known extended delivery times

  • Severe weather, natural disasters, or other unforeseen disruptions

If your delivery is late:

  1. Check the tracking link provided in your shipping confirmation.

  2. Contact the carrier for the most up-to-date information.

  3. If you need further assistance, feel free to contact our support team.

6. Order Tracking

All shipped orders include a tracking number, which will be:

  • Emailed to you upon shipment

  • Available on your account page on our website

Use these tracking details to monitor the status of your delivery.

7. Address Changes

If you need to update your shipping address:

  • Contact our support team at 📧 support@aplusgundam.com as soon as possible.

  • We can only change the address before the order is fulfilled.

Once your order has shipped, you must contact the carrier directly to request any address changes.

8. Shipping Issues

While we take every precaution to ensure your order reaches you in perfect condition, A Plus Gundam cannot be held liable for any products that are damaged or lost during shipping.

  •  Customer Responsibility for Address Accuracy

Accurate Address Requirement: The buyer is solely responsible for providing a complete and accurate shipping address at the time of order placement. This includes all necessary details such as apartment numbers, suite numbers, and correct ZIP Codes.

  • Handling Returned Shipments (Undeliverable)

Processing Returned Shipments: If a package is returned to us by the carrier (e.g., USPS) due to an address-related issue (such as “Insufficient Address,” “Undeliverable as Addressed,” or “Moved, Left No Address”), we will contact the customer immediately to verify the correct address and determine the preferred course of action.

  • Re-Shipping Costs

Re-Shipping Fees Due to Customer Error: If the address error is the fault of the customer, the customer will be responsible for all costs associated with re-shipping the package. A new shipping invoice will be issued, and the item will not be re-shipped until the new shipping fee is paid in full.

  • Refund Processing for Undeliverable Items

Refunds for Undeliverable Orders: If the customer chooses not to have the item re-shipped and instead requests a refund, a refund will be processed only for the cost of the merchandise. The original shipping fee (and any return fees charged by the carrier, if applicable) will be deducted from the refund amount.

If your order is:

  • Lost or delayed: Contact the carrier with your tracking number.

  • Damaged upon arrival: We’ll assist in filing a claim with the carrier.

📝 Please retain all packaging materials and damaged items for inspection and documentation purposes.

9. Contact Us

For any shipping-related inquiries, feel free to contact us:

📧 support@aplusgundam.com