Refund Policy

Return and Refund Policy

Effective Date: [5/1/2025]
Website: www.aplusgundam.com
Support Contact: support@aplusgundam.com

Thank you for shopping at A Plus Gundam. We strive to provide the highest quality products and service. If you are not entirely satisfied with your purchase, we’re here to help under the guidelines below.

🔹 Return Eligibility

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, items must be:

    • Unopened

    • Unused

    • In their original packaging

🚫 Non-Returnable Items

We do not accept returns on the following:

  • Opened or used items

  • Sale items

  • Damaged items (including damage during return shipping)

  • Pre-order items

  • Collectibles

All returns must be approved by our support team before being shipped back.

🔹 Return Process

  1. Contact us first at 📧 support@aplusgundam.com to request a return.

  2. Our team will confirm if the return is eligible and provide you with instructions.

  3. Once the return is received and inspected, we will notify you of the refund approval status.

  4. If approved, we will issue a refund to your original payment method, subject to a 20% restocking fee.

❗ Items returned without approval may not be processed or refunded.

🔹 Refunds and Store Credit

  • The fastest method of resolution is offering store credit or an exchange.

  • If you request a refund to your original payment method, allow up to 10 business days for processing after your return is received and approved.

🔹 Return Shipping

  • Customers are responsible for return shipping costs.

  • We do not provide return labels.

  • Please use a trackable shipping service and consider purchasing shipping insurance.

  • Returned items that are lost or damaged during return shipping will not be eligible for a refund.

    •  Customer Responsibility for Address Accuracy

    Accurate Address Requirement: The buyer is solely responsible for providing a complete and accurate shipping address at the time of order placement. This includes all necessary details such as apartment numbers, suite numbers, and correct ZIP Codes.

    • Handling Returned Shipments (Undeliverable)

    Processing Returned Shipments: If a package is returned to us by the carrier (e.g., USPS) due to an address-related issue (such as “Insufficient Address,” “Undeliverable as Addressed,” or “Moved, Left No Address”), we will contact the customer immediately to verify the correct address and determine the preferred course of action.

    • Re-Shipping Costs

    Re-Shipping Fees Due to Customer Error: If the address error is the fault of the customer, the customer will be responsible for all costs associated with re-shipping the package. A new shipping invoice will be issued, and the item will not be re-shipped until the new shipping fee is paid in full.

    • Refund Processing for Undeliverable Items

    Refunds for Undeliverable Orders: If the customer chooses not to have the item re-shipped and instead requests a refund, a refund will be processed only for the cost of the merchandise. The original shipping fee (and any return fees charged by the carrier, if applicable) will be deducted from the refund amount.

🔹 Damaged or Incorrect Items

  • A Plus Gundam is not liable for products damaged during transit.
    For damages, please file a claim directly with the shipping carrier.

  • If you receive incorrect items, contact us at 📧 support@aplusgundam.com. We will work with you to correct the issue.

🔹 Where to Send Returns

Returns should not be shipped without prior authorization. Please contact:

📧 support@aplusgundam.com
We will provide you with instructions once your return is approved.